𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐚𝐧𝐞𝐥 𝐨𝐟 𝐓𝐞𝐧𝐚𝐧𝐭𝐬 𝐚𝐧𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐔𝐬𝐞𝐫𝐬 𝟐𝟎𝟐𝟒 𝐭𝐨 𝟐𝟎𝟐𝟓

This report sets out findings from the 2024/25 programme of engagement with the National Panel of Tenants and Service Users, commissioned by the Scottish Housing Regulator (SHR).

The Panel was established in 2013 as a way for the Scottish Housing Regulator to engage with tenants and other users of social landlord services. The Panel is used to gauge service user priorities and experiences, and findings help to shape SHR’s focus as regulator of social landlords. Members include social tenants, people who have used homelessness services, residents of social rented Gypsy/Traveller sites and owners using social landlord factoring services.

Read the report here

𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫’𝐬 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐚𝐧𝐞𝐥 𝐠𝐢𝐯𝐞𝐬 𝐢𝐧𝐬𝐢𝐠𝐡𝐭 𝐢𝐧𝐭𝐨 𝐭𝐞𝐧𝐚𝐧𝐭𝐬’ 𝐯𝐢𝐞𝐰𝐬 𝐚𝐧𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐨𝐟 𝐝𝐚𝐦𝐩 𝐚𝐧𝐝 𝐦𝐨𝐮𝐥𝐝

More than four fifths of members who took part in the survey feel they would know how to report damp or mould concerns to their landlord. Around half had received information from their landlord about reporting damp and mould, and just over a quarter had reported a damp and mould issue previously.

This research comes after the Regulator increased its focus on social landlords’ responses to reports of damp and mould. From this year, its Annual Return on the Charter includes a new requirement for all social landlords to provide information on the length of time to resolve cases of damp and mould and the scale of open / re-opened cases.